FrontRange Solutions has an award winning solution suite called Goldmine (www.frontrange.com/goldmine). This product is a leader in the sales force automation software industry, contact management applications and customer relationship management software. GoldMine software helps businesses increase productivity, streamline sales and marketing, and win and retain customers by providing information necessary in the building of these relationships.
Goldmine's mobile solution is often important if your sales personnel travel very much. Integration with PDAs and other handheld technology is often critical as well. If you have a large traveling contingency, system integration and updates can be critical so that everyone has access to the most current information and is on the same page with your company's sales goals.
Features available with the Goldmine solution include:
- Automation of routine, repetitive tasks
- Tracking of all marketing and sales activities
- Customer relationship management (CRM) software
- Mobile solutions
- Goldmine database analysis and reporting tools
- Synchronization with PDAs and other handheld devices (through Goldsync)
- Integration with MS Outlook software
- Business Intelligence software
- Automate mass mailing (email, letters and faxes)
- Mail merge software
- Integration with HEAT service and support or HEAT powerdesk
- Team based collaboration
Goldmine has both an individual use product as well as a corporate addition.
There are also add-ons and upgrades available including:
- Goldsync software
- Goldmine integration services for MS Outlook and Exchange
- Goldmine plus accounting
There are several factors to evaluate when making your evaluating Goldmine and other sales and CRM suites:
- Sales plan for company (commission, base +, regional or content breakdown, etc.)
- Distribution of agents and entry people
- Unique information that your company requires related to sales
- Mobile requirements
- Integration requirements
- System resources: Not usually an issue, but sometimes small business environments are on over-taxed hardware already.