Insurance agent software is developed with the independent agent or agency in mind. It includes strong customer relationship management (CRM) applications that track all pertinent customer information. It keeps track of all policies sold and will keep a history of cancelled products as well. Insurance agency software keeps track of commissions owed, including renewals, giving the agent a record so commissions aren't overlooked.
Some of these products are web based, while others are installed directly on your PC. Some are stand alone solutions and others include other software applications designed to meet other agency needs such as agent management, time management, and marketing.
Some available features include:
- CRM module
- Commissions tracking module
- Sales tools including:
- Automatic selling cycles
- Lead development and tracking
- Analysis tools to improve sales performance
- Marketing tools
- Calendar w/ reminder capabilities (never forget that important client's birthday again!)
- Mail merge capabilities
- Contact manager software
- Collaboration tools
- Agency management tools including:
- Agent progress tracking
- Training calendar
- Business administration modules
Major Vendors in the software for agents market include:
- Agents Aide
- On line database solutions (web based)
- QQ online
- Agency Software Inc.
Some factors to consider when selecting an insurance agent solution include:
- Do you want a program installed on your PC or a web based application?
- What level of features are you looking for?
- Ease of use and training requirements
- System resources: Not usually an issue, but sometimes small business environments are on over-taxed hardware already.